QUICK Q&A

You should review this before sending a support request email!

☛ Method 1: Click on the “QUICK ORDER” button next to the product you want to buy. Then fill in all required information such as: Full name, phone number, delivery address,… click ORDER. After completion, I’m Nature Agent staff will call to confirm the order and proceed to deliver the product to you.

☛ Method 2: Call the hotline number 0326.033.xxx or text via zalo number 0326.033.xxx for the best support.

☛ Method 3: Send order information directly via live chat (green in the lower right corner of the website), including: Full name, Address, Phone number + product to buy.

☛ Method 4: Click on the “Add to cart/Buy now” button next to the product you want to buy. Then proceed to Order and choose 1 of 2 payment methods:

Shipping fee: We are currently applying the following policy

Delivery time: For cities and towns, you will receive the goods after 3-5 working days. For districts, communes,… you will receive the goods after 4-7 working days. Delivery time does not include Sundays and holidays.

Orders are often delayed due to the following reasons:

The delivery staff cannot contact you. In this case, Tran Kim Huyen Agent will contact you to rearrange the delivery time within 4-7 days.

If there is a problem with the goods (Goods have not arrived…) Tran Kim Huyen Agent will notify you of the product status and will deliver the goods to you as soon as possible.

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